We would like to start off by saying thank you to all our patrons that have been so very respectful to our ever changing rules as the BC MOH amends them as needed.
On top of the Covid 19 safety plan we are following you will notice we have implemented the following procedures:
-hand sanitizing upon entry
-ordering your food and beverage at the cashier station at the bar
-all payment terminals are sanitized after each transaction
-high touch surface areas are cleaned every 30 minutes, you will here the timer!
-We have provided a QR code on your table for you to scan once you claim your table. This will lead you to our menu offerings. Once you have decided please place your order at the bar
– If you are not comfortable joining us inside, you can order on our website and we would be happy to bring your cider and food to your car.
– Our growler re-fill program as listed below has been approved by the Vancouver Coastal Health Inspector
Our Growler refilling protocol
-We require all guests to bring in their growler in a clean and structurally sound condition (no chips, cracks…)
-We will have the guest place the growler to be filled a designated place on our counter. We will spray the growler down with a hard surface sanitizer and allow it to sit for 1 minus as per instructions on the MDDS.
-Mandate that staff wash hands before and after engaging with a customer, especially when handling growlers or crowlers.
-After the growler has soaked for 1 minute in 200 ppm Quaternary Ammonia sanitizing solution we will take possession of growler, wearing gloves and submerge it in a sanitizing solution, for 1 minute.
-Once the growler has properly been sanitized, we will rinse with cold water and fill with product, applying a fresh cap.
COVID-19 Safety Plan
This COVID-19 Safety Plan is our business’ step-by-step response to increased awareness around, and our enhanced protocols for, the health and safety for our staff and our customers.
Our business is committing to following the steps outlined in each of the 6 areas mandated by WorkSafe BC and the official Public Health Order. Our plan includes outlining our physical changes, our increased protocols and our required usage of PPE. We also outline the training we will be providing for our staff to ensure that the processes are followed.
Our goal with this plan is to create a workplace that is aware and responsive to the new protocols and physical changes to our workplace as a result of COVID-19. Through our enhanced awareness, we aim to help the Provincial Ministry of health to reduce the risk of person-to-person transmission through the following 6 measures in order of priority:
1 – Creating more space between patrons and staff in our business.
2 – Reducing the number of people in our business at any one time according to the latest Public Health Order.
3 – Adding physical barriers between people working in our establishment that cannot otherwise maintain physical distancing.
4 – Establishing new rules and guidelines for our staff to follow to help keep people physically distanced and to enhance our cleaning regimens.
5 – Defining what positions and in what situations our staff will safely be using PPE, particularly non-medical masks, to limit exposure to respiratory droplets. This includes training on how to use masks correctly.
6 – Limiting private gathering to no more than 50 people in accordance with the PHO.
We have created new protocols for reducing risk
In collaboration with our entire staff team and in consulting with the WorkSafe BC guidelines for Restaurants and the Public Health Order, we have outlined the following processes for reducing risk in our workplace.
Taproom staff will:
We are installing barriers and partitions to protect our guests and staff.
We are using Barriers and Partitions in the following locations and ways in our business to separate people when physical distance of 2 m cannot be maintained. All our barriers are fixed in place and do not pose a risk to our staff or customers.
Our barriers are included in our cleaning protocol and cleaned every 30 minutes
This includes Flexi glass at bar as we are encouraging our patrons to order at the bar.
Our People Protocols are changing to respond to COVID-19.
Our staffing protocols have changed as follows:
Our customer protocols have changed as follows:
We are aware that some guest may not like the new protocols we have instigated and have a staff person assigned to address issues. The point person is Ren Bousquet
We are committed to adapting and changing as required.
Our supervisors are trained to monitor the workplace, engage with staff and ensure that COVID-19 policies and procedures are being followed and that any staff questions are being addressed in a timely manner. Issues that are brought forward that require input from our Joint Health and Safety Committee or advice from WorkSafe BC will be addressed accordingly.
WorkSafe BC can be contacted at 1.888.621.7233 for Health and Safety Questions.
To report a concern, WorkSafe BC’s confidential call line is 604.276.3000.
When issues are brought forward by our staff or our guests, and in the event of changes in the Public Health Order or WorkSafe BC recommendations, we are updating this document and changing the date on the cover page.
We have assigned a COVID-19 point person from our team and that person is also identified with contact information on the cover page.